Returns & Exchanges
At Beer Pronto, we want you to enjoy every sip, but we understand that sometimes things don't go as planned. If your order arrives damaged or incorrect, our straightforward return process ensures you get a replacement or refund as quickly as possible.
Report Issues
Contact our support team within 48 hours of delivery if you receive broken bottles, leaking cans, or the wrong items.
Provide Evidence
Snap a clear photo of the damaged goods and the shipping label to help us process your claim with the courier.
Verification
Our team will review your photos and order details within 24 hours to approve your return or exchange request.
Resolution
Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing